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Community Management

[CM] Moderation II - Managing Negativity (A6)


Description
Every Community has members who are known for provocative behavior and negativity. Sometimes antagonistic members can bring benefits upon the Community and sometimes they need to be moderated and educated. This course will discuss why some members are negative and what opportunities and threats they bring for Community Managers.

Content:

- Benefits of Antagonistic Members
- Causes of "negativity"
- Managing attacks
- Escalation process for offensive behavior

This course is categorized as 'Basic Training'
Content
  • Video: Managing Negativity
  • Effective punishments
  • Self-Test: Managing Negativity
  • Bonus Video: Toxicity In Online Gaming
  • Assignment: Managing Negativity
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever
Prerequisites
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